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Frequently Asked Questions
Do prices include VAT and Delivery?
All prices on the site include VAT and Delivery of £4.75 will be added at checkout
What forms of payment can I use?
We accept Maestro, Visa Delta and Visa Electron. Can I request a receipt?
If you would like a receipt, please email us with your order number and we will email it to you.
Is your site secure?
Every time you enter an area of the site that has or requires sensitive information such as your credit card details, an icon at the bottom of your browser window, or at the top of your browser by the address bar, will appear that looks like a padlock to indicate that the site is secure. We retain your information for ordering purposes only.
Are my credit card details safe?
Credit and debit card payments are collected within the secure part of the website and are then processed manually.
When will the payment be taken from my account?
Payment will be taken at the time of ordering. How safe is it to shop on this website?
We take security very seriously and offer a totally safe and secure payment system which meets the highest industry standards. In addition, we now offer extra protection with Mastercard Secure Code and Verified by Visa, the internet version of chip and pin. We do not hold your credit or debit card details on file. How do I keep track of my order?
On placing your order you will receive an email which will confirm the products that you have ordered. You will receive a second email notification when your order has been shipped. Will I receive confirmation of my order and a receipt?
On placing your order you will receive a receipt in the form of an email confirming your order number, the products that you have ordered and their respective prices, the total cost of the order including delivery and the delivery address you have specified. What if the product I order is not available at the time?
We endeavour to carry stock of all our products. Occasionally there may be a small delay with a product, in which case you will be notified by telephone or email by our customer care team. Will my information be sold to third parties?
We will never share your confidential information with anyone in accordance with the Data Protection Act 1998.
I want to change or cancel my order / part of my order
If you wish to change or cancel an order then please email our customer service team on
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quoting your name and order number. We will do our very best to change / amend your order unless it has already been dispatched, but please note in some cases it may not be possible to do this.
Delivery Information
When will my order be dispatched?
We usually dispatch within 2 working days using either the Royal Mail or a courier service, so please allow 5 -7 days to receive your goods.
How much will delivery cost?
Standard delivery will cost (£3.95 + VAT @ 20%) £4.75 per delivery to most addresses in the UK, including Highlands and Islands, Northern Ireland and the Channel Islands.
EU deliveries will cost (£20 +VAT @ 20%) £24
Free Delivery on all orders over £100 on UK orders
Complaints Procedure
We are a small, family run business which believes in offering the highest standards of customer service. If we have done something wrong please tell us, as we would value the opportunity to put it right.
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Refund & Exchange Information
We hope you will be satisfied with any product purchased from our website but if you wish to return an item to us, then we aim to make it as quick and convenient as possible. Any item may be returned within 21 days of the date of despatch so long as it is unused, in its original packaging and in a saleable condition. Once we have received the item we will refund you as quickly as possible. Please note postage and packing will not be refunded unless a product is faulty. This returns policy does not affect your statutory rights.
How to return
1. Get in touch through our contact us section to obtain a returns authorisation number.
2. If your goods need returning please parcel them up with the original documentation and write the authorisation number on the outside of the parcel.
3. If it is a collection please leave as instructed. If returning in the post please obtain proof of postage.
Send parcel to:
The Wedding of my Dreams
58 Grovefield Crescent Balsall Common Warwickshire CV7 7RE We strongly advise sending the item by recorded delivery or registered post, as we are unable to accept responsibility for items lost in transit.
Exchanging a Product
To exchange a product please send the item back as detailed in the Returns section above and place an order for your replacement product online.
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