Returns Policy - The Wedding of My Dreams

Returns Policy

  • You have 28 days to notify us if you would like a refund or exchange for your purchase. 
  • If an item arrives damaged or we have supplied you with the incorrect product, we will arrange a replacement to be sent out, we will cover the costs of your return postage.
  • If after your order has been dispatched, you wish to cancel the order because you no longer require the items, or you change your mind once they arrive, you will need to send them back in to us at your own expense. When the goods are received back in good condition we will refund you for the items.
  • You are required to ensure that any goods being returned are safely and securely packaged in the original packaging to ensure that they are returned undamaged and suitable for re-sale. We reserve the right to charge you for any goods which we are unable to re-sell.
  • Authorisation to return goods must be obtained at all times, please email us and we will issue you with a returns number. If you send an item back without a returns number we will be unable to tie it up to your account so will not be able to refund you.

How to return

  1. Get in touch through our contact us section to obtain a returns number.
  2. Parcel up your goods and return them with the original documentation. Write the returns number on the outside of the parcel.
    We suggest shipping them by either second class post or use an online courier to find the best price,  https://www.parcel2go.com/
  3. Make a note within the parcel detailing whether you would like a refund of replacement.
Please allow up to 21 days for a refund.  Please allow 10 days for a replacement.
Send parcel to: The Wedding of my Dreams, Hill Top Barn, 7 Home Farm, Meriden Road, Berkswell, Warwickshire, CV7 7SL

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